I am creating to inform you of my Terrible encounter flying on American Airways. To start with off, I had been confirmed on flight # 1696 from New Orleans to Chicago for any five:15 departure on 7/nine/07. Needless to say soon after various improvements to this departure time with little if any conversation from an Airline consultant regarding the hold off (till the flight time elapsed and no updates had been built) I inquired and acquired which the delay was a direct result of inclement weather. On arrival to Chicago’s O’Hare Airport, I realized that right after presenting to my departure gate for my link, which the flight # 4169 departed under twenty minutes before my arrival in the gate.
After looking at Some evaluations I'm very unhappy AA would not employ new management. I had a difficulty with leaving our iPad within the aircraft. When I went again to the gate no one would make an effort to go back to the aircraft and Look at.
I’m no positive who to send this concept to…Here is the only email I could uncover. I felt that eighty five% of the brokers Doing the job between LGA and JFK involving 8/nine and 8/10 were particularly unfriendly. My partner and I had been scheduled to fly from LGA to CMH eight/nine within the 6pm flight. As a result of temperature it absolutely was delayed and after sitting down around the Tarmac for over 2 hrs was ultimately xld. Easy to understand. I will say the flt staff was extremely accommodating, welcoming and enjoyment. Nonetheless once we waited in line we were being inevitably handed new boarding passes with nothing stated by The person sporting a vest Having said that “supervisorâ€â€¦he did say this is the 1st and only solution (8/ten at 815pm). We took it and stayed in the airport to check out about standby options another early morning when gate brokers returned. When the brokers returned (we if training course have been awake 24 hrs at this time) they astonished us by saying that our alternate return was booked from JFK not LGA…awesome of SOMEONE to inform us this vital depth!
I had been fortuitous ample for being on board American Airways Flight #32 (LAX – JFK) on labor day….my spouse and i ended up seated individually…we experienced a Dying inside the family members and were being going to nyc to get a funeral…….
I wanted to take a moment to simply call out the great shopper service Connie Sanders in your Dallas office gave my spouse and I in an extremely annoying condition. Connie went over and further than to be sure we were being taken care of and her amount of attention to fixing our problems filled working day was amazing, she single handedly restored my religion in your Group and she or he deserves congratulations for your work that she does.
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In April 2014 I was offered a voucher for helping having an unwell individual on one among yur flights. Regrettably as a consequence of some unforeseen situations I haven't been capable to make use of the voucher.
I desired to vent my aggravation Together with the baggage problem along with your airline. Every thing else was great, however the way my baggage was handled would make me think 2 times directory before reserving with AA once again. I was billed $25 Every way for a person bag, not currently being informed my bag could be carried on for no charge. To add insult to your $50 billed, my bag was weakened on the outside on becoming returned to me.
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Our flight from Greenville, SC to Dallas arrived on time but we have been necessary to keep on being while in the aircraft on tarmac for nearly 90 minutes resulting in quite a few to overlook connecting flights. AA screwed up yet again–not one person satisfied with currently being handled like cattle; you have never appreciated your shoppers.
Once i acquired to the complimentary hotel that American setup for me, I identified as 800-433-7300 and talked to an agent there who, to my surprise was unable to see flights that were accessible on USAIR. She advised me there have been no open up seats on any of your early USAIR flights. I had been on the internet and could see that there have been obtainable flights. I in fact booked a flight to demonstrate it to her.
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